Shipping policy

Shipping Policy

We work with an on-demand order fulfillment company with facilities worldwide!  Due to the high volume of orders, packages are typically shipped within two to three business days of receiving an order.  From that point, it takes 10 to 15 days for items to arrive at your doorstep depending on your local traffic.  As soon as your package ships, you'll receive an email with your tracking number that will let you keep tabs of where your order is at all times, please remember to check your spam/junk folder if you can't find the email, also, it takes about 48-72 hours for the tracking information to be updated online, if you just received a tracking number and find that there's no tracking information, please wait for about 48 hours and check again.  We apologize for any inconvenience and appreciate your understanding.

-My order should be here by now, but I still don't have it. What should I do?                 

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at kmcomforttees@gmail.com with your order number.